MyDigital ID is a secure online identification platform for verifying identities and accessing various online services, especially government services. It uses secure authentication to protect user credentials and enables single-sign-on for convenience.

SSO allows you to use MyDigital ID as a single login for all online services, eliminating the need for separate usernames and passwords.

No. MyDigital ID is a digital identification system for online transactions, while PADU is a database of Malaysian citizens and permanent residents.

No. MyDigital ID does not replace MyKad for transactions at physical counters. It is only used for online identification.

MyDigital ID is Malaysia’s first unified platform for digital identification. It offers: Single Sign-On (SSO): Access multiple government services with one ID. Secure e-KYC for Private Sector: Enables seamless account creation, including for digital banks, without physical IC verification.

No, MyDigital ID does not store any biometric data.

No, MyDigital ID does not collect personal data or track user activities online.

No, MyDigital ID allows only one digital identity per user.

No, registration is free for all Malaysian citizens.

Yes, validity of the MyDigital ID Certificate is 1 year from the date of registration. Users must renew their registration after it expires.

Yes, MyDigital ID is available exclusively via smartphones. Users must download the MyDigital ID app to register and use it.

If a smartphone is lost or damaged, users can deactivate their MyDigital ID at a kiosk or another device, and then re-register. The app cannot be accessed without the user’s password.

If the MyDigital ID app is uninstalled or deleted, the Digital Certificate becomes invalid. Users need to deactivate their MyDigital ID at a kiosk and register again.

MyDigital ID ensures security and privacy through: Single Identification: One ID for accessing government and private digital services. Trusted Ecosystem: A secure, reliable environment for digital interactions. High-Security Platform: Trusted authentication using user passwords and device-specific features. Secure Identity Management: Certificate signing and secure receipt by certified authorities. Mobile Compatibility: Leverages Android and iOS security features. Phishing Protection: Prevents phishing attacks with robust authentication. Minimal Privacy Footprint: Digital certificates do not access a centralized identity system in real-time. National Standards: Uses MyKad for authentication and complies with the Signature Act 1997, Electronic Commerce Act 2006, and Personal Data Protection Act 2010.

Yes, users can cancel their MyDigital ID at a kiosk and also online. Identification documents are required for the cancellation process.

There is very little risk. MyDigital ID uses QR code scanning through the app so service providers do not receive passwords or secret keys. This method prevents phishing attacks through fake websites. However, account security depends on the service provider.

MyDigital ID is designed to prevent identity fraud with these measures: Zero Data Retention: No user data is stored on our servers. Data Encryption: All data in transit is encrypted to protect your identity. Secure Processing: User data is only processed temporarily and immediately pushed away.

There is no way to recover the user's password. Users are allowed to make several attempts to enter the password correctly. If the user still cannot remember the password, the user needs to revoke and re-register MyDigital ID either via only or through physical kiosk.